Q1: Will my personal information and learning content be kept confidential?
A1:
Yes. We take the privacy and safety of all participants very seriously.
All registration details, course records, and participant feedback are kept strictly confidential and are used only for course management and improvement.
Any personal stories or case examples shared in class will only be used with the participant’s permission or presented anonymously.
Q2: Does this course replace medical or psychological treatment?
A2:
No. This course is not a substitute for medical diagnosis or therapy.
Our approach supports self-awareness and inner balance through mind-body-spirit practices, mindfulness, and gentle energy work.
If you have a serious physical or mental health condition, please consult your healthcare professional first. You may still take this course as a complementary practice.
Q3: Who is this course suitable for?
A3:
This course is suitable for individuals who:
- Wish to enhance self-awareness, emotional balance, and life energy.
- Are open to mindfulness, meditation, breathing, or natural healing practices.
- Seek personal growth and self-healing in daily life.
It may not be suitable for those who:
- Are not interested in personal practice or meditation.
- Require medical intervention and expect the course to replace therapy.
Q4: Are there any prerequisites for joining?
A4:
No prior religious background or spiritual experience is required. The course is designed for beginners.
The content progresses step by step, combining theory with guided practice.
Participants are encouraged to have a basic level of physical and mental wellness and an open mind toward self-exploration.
Q5: What should I do if I have questions during the course?
A5:
You are welcome to contact the instructor or course assistant at any time via WeChat, email, or the learning platform.
We encourage students to ask questions and share experiences in a safe and supportive environment to deepen understanding and integration of the course materials.
Q6: Can I get a refund for the course?
A6:
We understand that every participant’s situation may vary, so we offer a fair refund policy.
Specific refund eligibility depends on the type of course and time of cancellation.
Q7: When can I apply for a refund?
A7:
For Online Courses:
- A full refund is available before the course begins.
- After the course has started, if less than 30% of total sessions have been completed, a partial refund may be granted.
For One-on-One or VIP Sessions:
- If cancellation is made at least 48 hours in advance, most of the fee can be refunded.
- Once a session has begun, refunds are not available, but you may request to reschedule for a later date.
Q8: What is the refund process?
A8:
- Contact the course assistant via our website or WeChat, and provide your refund request and reason.
- Submit payment proof or your order number.
- We will review and process your refund within 7 business days, and the refunded amount will be returned to your original payment method.
Q9: Are there special arrangements for financial difficulties?
A9:
Yes. If you are unable to afford the course due to financial hardship, please reach out to the instructor in advance.
We may offer a free trial, discount, or installment plan to ensure you do not miss the opportunity to learn and grow.
Q10: Will applying for a refund affect my future course enrollment?
A10:
No. Requesting a refund will not affect your eligibility to enroll in future courses.
We sincerely hope that every student can continue learning and developing at a pace and time that feels right for them.
Q11: How are special or unexpected circumstances handled?
A11:
In cases of force majeure (such as natural disasters, pandemics, or other unforeseen events) that prevent the course from proceeding as planned, we will offer one of the following options:
- Course postponement,
- Online replacement course, or
- Full refund.